Sr. Manager of Technical Support

Cary, NC

Full-time $120,000.00 - $140,000.00

Posted 04/24/2025

Sr. Manager of Technical Support

Cary, NC
$120-140K + depending on experience + 20k annual bonus possible

Position Overview
The Sr. Manager of Technical Support will lead a team of support specialists in delivering exceptional service to our Fortune 500 customers. This role is pivotal in ensuring the successful deployment of enterprise software and maintaining a high level of customer satisfaction in a 24/7 global environment.

Key Responsibilities

Lead and manage the technical support team to ensure efficient and effective service delivery.
Oversee the deployment of enterprise software solutions to clients, ensuring successful implementation and user adoption.
Develop and implement support strategies that enhance customer experience and satisfaction.
Monitor and analyze support metrics to drive continuous improvement in service quality and efficiency.
Collaborate with product management and engineering teams to address customer feedback and improve product offerings.
Provide training and support to team members to enhance their technical skills and customer service capabilities.
Act as the primary escalation point for complex technical issues and ensure timely resolution.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of experience in technical support or customer service, with experience in a management role.
Proven experience in enterprise software deployment and support.
Strong leadership skills and the ability to manage a diverse team effectively.
Excellent communication and interpersonal skills to build relationships with customers and internal teams.
Experience working in a 24/7 support environment, preferably with Fortune 500 customers.

Benefits

HMO/PPO Plans, FSA, Dental, Vision, Short and long term disability, 20 Paid holidays + PTO, 401K

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Ashley Upchurch is recruiting for this position and the positions below.
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Job ID: LU1-1850462

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 04/24/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.